Field Service Engineer

Where you'll work: US (remote) Within: Pennsylvania, Indiana, Illinois, Wisconsin, Michigan Field Engineering at GoTo: At GoTo, we're passionate about building powerful, flexible-work software that empowers individuals to thrive professionally and personally. We're also dedicated to fostering a diverse and inclusive work environment where everyone's unique perspective is valued. When you join a GoTo product team, you'll play a vital role in this process, seeing your work used by millions of users worldwide. With plenty of opportunities for growth and learning, blaze your own trail with us. As a member of the Field Engineering team, you will be responsible for assisting new clients implement our products. We are looking for someone with experience in IT. Specifically someone with networking, VoIP and Automation experience. Your Day to Day As a Field Service Engineer, you would be working on: + Being responsible to ensure customer network environment compatibility with our UCC Products. + Onboarding accounts inside of company SLAs. + Ensuring customer satisfaction and confidence throughout the setup process. + Being the lead technical contact on all troubleshooting and integration of our products into the client's environment. + Integrating existing customer equipment with our cloud pbx system. + Developing APIs and automating services based on customer requirements. What We're Looking For As a Field Service Engineer, your background will look like: + A minimum of 2-4 years of experience in Network Support with emphasis on Routing and Switching, and an understanding of Unified Communications. + Cisco, Python, Juniper, Microsoft Certifications are a plus + Excellent communication, and time management skills + Ability to develop and maintain close customer relationships, and the ability to work inside a team. + Maintain continuous professional development including technical and sales/soft skills. + Be able to perform AD, LDAP and SSO integrations. + Can integrate external solutions that are compatible with our products + Experience with Communications/Voice over IP/Video over IP, SIP, ASTERISK and firewalls/network security + Experience onboarding and troubleshooting NICE InContact, Microsoft Teams + Experience with automation, python and REST API and POSTMAN At GoTo, inclusion and belonging are key to creating a thriving and dynamic work environment. Our team of GoGetters is driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table. We take pride in providing our employees with comprehensive benefits, wellness programs, recognition, and opportunities for learning and development worldwide. Our commitment to creating an inclusive space for everyone, regardless of gender, identity, or background, ensures that all team members can contribute to our success and thrive personally and professionally. Learn more. Annual Base Salary Range: $62,000.00 - $102,500.00 _The above shows our ranges from minimum to maximum. Your compensation will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for a variable pay component and benefits._ GoTo, the leader in cloud communications and IT, is dedicated to powering a world of work without limits. Featuring flagship products GoTo Connect, LogMeIn Resolve, and LogMeIn Rescue, the GoTo portfolio offers secure, reliable, AI-enabled solutions that are simple to adopt for small and midsize businesses, and scalable to enterprises worldwide. GoTo continuously improves human experiences for AI-enabled workforces across hundreds of thousands of customers. The company is headquartered in Boston, Massachusetts, with approximately $1 billion in annual revenue and 2,800 employees throughout North America, South America, Europe, Asia, and Australia.GoTo, Inc. is committed to providing equal opportunity in employment to all employees and applicants for employment. No employee or applicant shall be discriminated against in the terms and conditions of employment on the basis of race, color, religious creed, gender, sex, pregnancy, religion, marital or domestic partner status, age, national origin, ancestry, physical or mental disability (including AIDS/HIV), medical condition, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, application for or denial of family and medical care leave and/or pregnancy disability leave, or any other basis protected by federal, state or local law or ordinance or regulation. GoTo, Inc. also prohibits discrimination based on the perception that anyone has one of these characteristics or is associated with a person who has or who is perceived as having any of those characteristics.