Field Service Technician, Residential Energy Service

Field Service Technician, Residential Energy Service

Job Category Energy - Solar & Storage

Location Elk Grove Village, Illinois

Req. ID 236494

Job Type Full-time

What to Expect

The Residential Field Service Technician will report to the General Manager and provide diagnostic, troubleshooting, preventive and corrective maintenance services to Tesla's energy products including solar PV systems, batteries, and other energy products. The ideal candidate has electrical, installation and servicing experience of residential solar PV systems.

What You'll Do

Perform required preventive maintenance activities on inverters to maintain warranty coverage

Respond to corrective maintenance cases on solar PV systems, energy storage systems, and updating online case logs accurately while working safely and in accordance with Tesla and industry standard safety requirements

Report writing, where required, to comply with deliverables in O&M contracts

Work closely with members of the Operations Engineering Systems Reliability team to respond to open case directions and provide data where requested

Prioritize conflicting work requests and escalations

Respond to customers' concerns with the performance or functionality of their system

Ensure the vehicle, tooling, electronics, software, and company property issued are always accounted for and taken care of

What You'll Bring

Minimum one-year experience installing, maintaining, and troubleshooting solar PV systems. A valid Journeyman Electrician card preferred to perform electrical work in the states where work will be performed by the candidate

Proficiency in installing inverters and able to work with various ground and roof mount racking systems and understanding the NEC codes that relate to solar PV installations and knowledge of NFPA 70E practices

Ability to stay organized in a fast-paced environment with aggressive timelines while working independently and managing your own schedule

Proficient working with spreadsheets, word processing, and computer-based applications (e.g. time tracking, case management, etc.)

Must be able to work at heights, climb ladders and stairs, lift heavy objects and work on your feet for long periods of time along with working in extreme environments e.g. hot sun, below freezing etc. Bending, stooping, crawling, in confined spaces, working in limited illumination areas, working in dusty conditions are required

Comfortable making decisions independently and handling emergency situations with a calm and directed manner while showcasing excellent customer service skills

Ability to work well with others in a collaborative team environment and able to travel for up to 2 weeks at a time

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

Expected Compensation

$20.41 - $35.15/hour + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.